Terms and Conditions

E-Commerce Terms and Conditions of Sale

About Us

This web site is owned and updated by Beacons Products Ltd who are dedicated to ensuring you receive the best advice to help you in your search for the right product. If you have any suggestions or comments please email us at enquiries@acoustalay.co.uk or alternatively you can write to us at our registered office.

Company Details:
Beacons Products Ltd
Unit 10 EFI Industrial Estate
Brecon Road
Merthyr Tydfil
CF47 8RB

Tel:      01685 350011
Fax:     01685 388396
Email:  enquiries@acoustalay.co.uk

Company Reg  No: 2621076 
VAT Reg No: 438 6898 85


The purpose of this site is to provide visitors with information about our Acoustalay range of products and provide a stockist locator to help you find an outlet near you. We are aware that certain products may be unavailable through our stockists and to assist you in your purchase we are happy to supply you direct. It is not our intention to directly compete with our loyal dealer network and because of this you may find the same product available at a lower price elsewhere. Please note this restriction does not apply to our overseas sales.

We ask that before you make your purchase you check that you have selected the correct product and are happy with the prices listed. Just add the items into your shopping cart. Once your order is complete click on ‘Checkout’ and you will be asked for a few more details to complete your order.

We use a secure payment processing site for credit and debit cards run by SagePay .

All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept  Visa, MasterCard, Switch, Delta, Electron and American Express. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order.

No order will be accepted or processed without a valid card payment in the name of the registered cardholder.

By using this site you are agreeing to these terms and conditions.

These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Beacons Products Ltd. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
References to the 'company', 'us' or 'we' will refer to Beacons Products Ltd. All references to the ‘customer’ shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Web Site shall include reference to all URL's owned by Beacons Products Ltd.

Shipping and Handling

All delivery charges are subject to change without prior notice.  The delivery charge applicable at the time of ordering will be confirmed at checkout.

All orders will be despatched via Courier or Royal Mail and will usually require a signature.

Standard Delivery - 3 to 5 working days
Express Delivery  - 2 to 3  working days


Europe - 10 working days
Rest of the World  - 14 working days

Every effort is made to ensure that delivery is made within the estimated time scales not exceeding a maximum of 30 days. All goods are subject to availability. In the event that we are unable to supply your goods we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In instances where payment has already been made, an alternative  product or refund in full for the item(s) concerned will be given.

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

Returns & Exchanges

Products purchased from our website

We want you to be entirely satisfied with every purchase you make and strive to offer you excellent quality, value and service at all times.

You may return a new unused product within (30) days of delivery to receive a full refund of the cost of goods or to exchange them. Items must be returned in their original packaging and with all promotional literature/labeling still attached. Where you wish to exchange a product you may be required to pay an additional sum where the replacement product is more expensive than the original item purchased along with any delivery costs in sending you the replacement product.   You will be responsible for the cost of returning the product to us and the original delivery charge will not be refunded in the case of Exchanges or Returns unless the return is a result of our error or the goods are faulty. 

You may also return goods that are found to be damaged or faulty. It is essential that goods are returned to us in a clean, dry and presentable manner as these products will require handling by our staff in order to carry out an examination.

For UK returns, faulty goods and exchanges you must email us at enquiries@acoustalay.co.uk or write to us at Customer Services, Beacons Products Ltd, Unit 10 EFI Industrial Estate, Brecon Road, Merthyr Tydfil, CF47 8RB. You will be contacted by one of our Customer Services Team who will assist you with our returns procedure.

For returns outside the UK the method of return will be advised to you by our Customer Services Department on receipt of your notification.

Seven Day Cooling Off Period

Under the Distance Selling Regulations customers purchasing from within the UK or EU have seven (7) working days after the date of receipt to cancel the purchase. In this case you will be refunded the price of goods  but you will be  liable for any return carriage costs. It is important that you advise us by email or letter if you wish to exercise your right to cancel by either emailing enquiries@acoustalay.co.uk or by writing to us at our registered office.

These rights do not apply to Non-EU customers.

Return & Exchange Process

  1. A refund or exchange will only be given where goods returned are in a fully re-saleable condition (excludes faulty items).
  2. Please ensure items are returned in their original packaging and in a fully re-saleable condition  (excludes faulty items).   
  3. Customers will be responsible for return postal charges (excludes faulty items).  We recommend you obtain a proof or posting.  Items found to be faulty will have shipping costs refunded . 
  4. Please provide ‘Proof of Purchase’ and complete our Returns Form and enclose  in your package.  
  5. Please ensure your return package is packed and sealed securely.
  6. All refunds will be reimbursed to you via your original form of payment once the goods have been received and inspected. Please allow up to thirty  (30) days for a credit to appear on your statement.


All prices are shown in pound sterling (£) and subject to UK VAT. Orders received from countries outside the scope of UK VAT will have the VAT element deducted before the order is completed.

We reserve the right to amend our pricing without prior notice.   

Overseas Deliveries

Customs policies vary from Country to Country and customers are advised to check with their local Customs Department as to whether any import duties and taxes will be levied against their package on arrival. As the importer of record you must comply with all laws and regulations to the country in which the products are received.

Product Guarantees

Our Acoustalay range of products carry a 10 year guarantee which covers manufacturing defects in materials and workmanship. This guarantee does not cover defects arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow the seller’s installation  instructions or the natural breakdown of certain materials over long periods of time.

This guarantee does not affect your statutory rights as a consumer.

Beacons Products Ltd accept no liability for incidental or consequential damages.


We hope you will be entirely happy with our products and service but if you do have any reason for complaint please contact us at enquiries@acoustalay.co.uk or write to our Complaints Department at our registered office detailed above.